Refund Policy

A legal disclaimer

Refund Policy
Effective Date: 7/16/2025
Business Name: JTBXpress LLC
Phone: (678) 203-5250
Email: info@JTBXpress.com

At JTBXpress LLC, customer satisfaction is our priority. We stand behind the quality of our junk removal and hauling services. This Refund Policy outlines the terms under which refunds may be issued.

Service Satisfaction Guarantee

If you are unsatisfied with our service, please contact us within 24 hours of job completion. We will make every reasonable effort to resolve the issue, which may include:

Re-performing the service (if applicable)
Offering a partial refund
Issuing a service credit for future use

Refund Eligibility

Refunds may be issued under the following conditions:

Overpayment due to billing error
Service not rendered (e.g., job was canceled by JTBXpress LLC due to inclement weather, equipment failure, or scheduling conflicts and no reschedule was made)
Unsatisfactory service, provided there is valid documentation and the issue is reported within 24 hours

Refunds will not be issued for:

Services completed to scope and agreed terms
Dump/disposal fees that have already been incurred
Cancellations made less than 24 hours before a scheduled service (subject to cancellation fee)

Cancellation Policy

Cancellations made more than 24 hours before the appointment will not incur any charges.
Cancellations made less than 24 hours before the appointment may be charged a $50 cancellation fee.
No-shows or refusal of service on arrival may be billed at 50% of the quoted amount.

How to Request a Refund

To request a refund or report a service issue, please contact us at:

Phone: (678) 203-5250
Email: info@JTBXpress.com
Include: Name, service address, date of service, and a description of the issue

We aim to respond to all refund requests within 3 business days.

Processing Refunds

Approved refunds will be processed to the original method of payment within 7–10 business days. If you paid in cash, a company check will be issued.